SHIPPING/PAYMENT

HOW LONG IS IT GOING TO TAKE TO GET MY ORDER?

Pretty quick...we usually process orders within 1 to 3 business days. Please be aware that shipping and customs processing times can vary during busy times like Christmas, which may result in slight delays. Please see below for general delivery times.

HOW MUCH DOES SHIPPING COST?

Canada

Standard Canada Post Mail

Rush (FedEx Ground or Canada Post Expedited)

1 - 2 weeks

1 - 7 days

$4.00

Free on orders over $15

$12.00

USA

Postal Service

1 - 2 weeks

$15

WHERE DO YOU SHIP?

Right now we ship to within Canada and USA.

WHAT PAYMENTS DO YOU TAKE?

We accept Visa and MasterCard.

TAX

All Canadian orders are subject to applicable taxes.

WHAT IF SOMETHING'S NOT IN STOCK?

We strive to have inventory on hand at all times, but are occasionally backordered on an item. In this scenario we can ship complete or partial. If we ship partial we will cover the shipping costs.

WHAT'S YOUR REFUND POLICY?

We hope you love your new balm, but if you don't we're okay with that...we all have different tastes. If you're not happy with your balm for what ever reason we'll gladly refund you following these conditions:

Item was purchased within the last 15 days.
All returns are credited against the original payment method. We do not refund cash.
Shipping fees are non-refundable

ANYTHING ELSE I SHOULD KNOW?

We don't ship to PO boxes.